FAQ PAGE - Copy this to Shopify Pages > Create Page
TITLE: Frequently Asked Questions
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## SIZING & FIT
**Do your rings adjust to all sizes?**
Our adjustable rings (like Celeste Ring Collection, Color Pop Adjustable Rings) fit US sizes 5-10. They're designed to slide and conform to your finger. If you need a specific size, contact us at contact@bangleupbeirut.com.
**How do I know what size to choose for earrings?**
All our earrings are standard pierced or clip styles. No sizing needed! If you have sensitive ears, our crystal material is hypoallergenic and gentle.
**What if the jewelry doesn't fit or doesn't look how I expected?**
We offer 30-day returns on all jewelry. Simply contact us within 30 days with your order number, and we'll process an exchange or refund.
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## SHIPPING & DELIVERY
**How long does delivery take?**
- **Standard Shipping (COD):** 4-7 business days after order placement
- **Express Shipping (Whish prepayment):** 2-3 business days after payment confirmation
Delivery times may vary based on local circumstances in Lebanon.
**Do you ship internationally?**
Currently, we ship within Lebanon. For international inquiries, please contact us at contact@bangleupbeirut.com.
**What if my order doesn't arrive?**
We guarantee your order will arrive safely. If there's an issue, contact us immediately with your order number and tracking details (if applicable). We'll work to resolve it.
**Can I change my delivery address after ordering?**
If your order hasn't shipped yet (within 24 hours of purchase), contact us at contact@bangleupbeirut.com to update your address.
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## PAYMENT & RETURNS
**What payment methods do you accept?**
- **Cash on Delivery (COD):** Pay when your package arrives (standard shipping)
- **Whish:** Pay upfront via the Whish app for express 2-3 day delivery (+$5)
**What's your return policy?**
We offer 30-day hassle-free returns. Items must be unworn and in original packaging. Contact contact@bangleupbeirut.com with your order number to start a return.
**Can I exchange my item for a different color or style?**
Yes! We offer free exchanges within 30 days. Just contact us with your order number and preferred replacement.
**Is there a restocking fee?**
No restocking fees. Our 30-day returns are completely hassle-free.
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## PRODUCT QUALITY
**Are your crystals real?**
Yes! All our jewelry features premium crystal or quality gemstone-inspired details. Each piece is selected for durability and sparkle.
**Is the gold real?**
Our jewelry features premium gold-tone finishes that are tarnish-resistant and designed to last. For details on specific pieces, check the product description or contact us.
**Will my jewelry tarnish or fade?**
Our gold-tone finishes are specifically designed to resist tarnishing. With proper care, your jewelry will maintain its beauty for years.
**How do I care for my jewelry?**
- Wipe with a soft, dry cloth after each wear
- Avoid exposure to water, perfume, and harsh chemicals
- Store in a cool, dry place
- Do not sleep or shower wearing your jewelry
**Do you offer a warranty?**
All Bangle Up Beirut jewelry comes with a quality guarantee. If you experience any defects within 30 days, contact us for a replacement or refund.
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## ORDERS & TRACKING
**Can I cancel my order?**
If your order hasn't shipped (within 24 hours), contact us at contact@bangleupbeirut.com to request a cancellation.
**Do you provide tracking information?**
Tracking varies by delivery method. For COD orders, you'll receive delivery confirmation from our courier. For Whish orders, contact us for tracking details.
**How do I know my order was received?**
You'll receive an order confirmation email immediately after purchase. Check your email (including spam folder) for confirmation.
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## GIFT GIVING
**Can I purchase a gift?**
Absolutely! We offer gift-ready packaging. Add a note at checkout for special instructions.
**Do you offer gift cards?**
Currently, we don't offer digital gift cards. Contact us at contact@bangleupbeirut.com if you'd like to arrange a custom gift option.
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## CONTACT & SUPPORT
**How do I contact customer service?**
Email: contact@bangleupbeirut.com
Instagram: @bangle_up_beirut
We aim to respond within 24 hours.
**What are your customer service hours?**
We respond to inquiries Monday-Saturday, typically within 24 hours.
